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Communication: Quick access to the relevant people
Communication: Problem solving
Communication: Timely response
Communication: Knowledge and experience
Communication: Courtesy and ethical conduct
Product: Product quality
Product: Product safety and hygiene
Product: Product range
Product: Promotion and information
Service: Order confirmation process
Service: Delivery performance
Service: Correct product delivery
Service: Compliance with order quantity
Service: Packing, cartons, labels and pallets
Service: Accuracy of delivery notes and invoices
Service: Shipping